Frequently Asked Questions
Everything you need to know about your mechanical keyboard journey.
What is the typical shipping time for international orders?
Most international orders are processed within 2-3 business days. Shipping times vary by destination, typically ranging from 7 to 20 business days depending on the selected courier service.
Are the keycaps compatible with my mechanical keyboard?
Most of our keycap sets use the standard MX cross-stem design, making them compatible with Cherry MX, Gateron, Kailh, and Outemu switches. Please check the specific layout compatibility in the product description.
What is your return policy for defective electronics?
We offer a 15-day return window for products that arrive with manufacturing defects. Please contact our support team with photos or videos of the issue to initiate a replacement or refund.
Do you offer group buy updates?
Yes, updates for ongoing group buys are posted regularly on our status page and Discord server. We provide information regarding production milestones and estimated shipping windows.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and several local payment options to ensure a secure checkout experience.
Will I have to pay customs duties or taxes?
Customs policies vary by country. Customers are responsible for any import duties, taxes, or fees levied by their local customs office upon the arrival of the package.